«Chris Waugh is not your typical healthcare chief innovation officer. When explaining what his team wants to accomplish, his conversation doesn’t launch with a discussion about how technology will help Sacramento, California–based Sutter Health improve clinical outcomes or achieve the nonprofit health system’s strategic goals. His banter is peppered with words like «empathy,» «listening,» and explanations about the need for «human-centered design.» One of the reasons the healthcare industry struggles, he says, is that it tries to fight emotions with logic.»

Article written by  Mandy Roth



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