«The pandemic spurred many health and human services providers to embrace digital. Now action is needed to maintain progress.

  • Pre-pandemic, many health and human services providers were slow to embrace digital, due to lack of funds, regulatory restrictions and risk aversion.
  • COVID-19 swept away many of these barriers, leading to the rapid adoption of digital solutions and transforming ways of working and service delivery.
  • To capture ongoing benefits for service users, organizations need to embed new technologies and practices for the long term.»

Article written by George Atalla & Julie McQueen