«The recent data from KLAS, the highly regarded health IT research firm, reveals that capabilities which allow patients to digitally interact with healthcare organizations aren’t always available. More people are connecting with care providers via online and mobile channels than ever before, yet there is work to be done to meet patient expectations.»
«In the Patient Perspectives on Patient Engagement Technology 2022 report, surveyed patients identified in-demand digital tools and expressed their desire for more “actionable” capabilities. These include functions that add convenience—like appointment self-scheduling or requesting a referral—and provide easier access to manage healthcare services like prescription refills. Most respondents also stated that better, more frequent communication about healthcare visit preparation could enhance their experience.»
Article written by Vik Krishnan.