Summary:
«Digital solutions should never be imposed on patients or NHS staff. To be successful, learn from the people who will be using the system – and make sure their first experience of it is positive, explains Matt Harrington, Director at Public Digital.»
«In our Digital Board sessions with NHS trusts, we support digital transformation by exploring the challenges of technology, culture change and implementation. The more we do this, the more convinced I become that continuously focusing on user needs is the simplest way to be successful.»
«Digital transformation anywhere is hard. Especially in healthcare – a highly regulated space with increasing pressure on staff and resources. There is rarely enough time for anyone, particularly frontline staff, to stop what they are doing and think about different ways of working and adopting new digital technologies. This is one of the significant challenges trusts face.»
Article written by DHI
07|02|2023
Source:
Digital Health
https://www.digitalhealth.net/2023/02/why-user-needs-should-be-at-the-heart-of-healthtech/