«University Hospitals’ chatbot now helps manage capacity in EDs and urgent care centers while improving care for patients with chronic conditions.»

«Ultimately, the health system was looking for ways to improve patient engagement first and foremost and then wanted to see how it could use automated tools to improve outcomes.»

«It also recognized the foundational changes occurring in the health system – especially when it came to consumer behavior and increased competition from nontraditional healthcare disruptors. The organization wanted to offer its patients tools and options that support their personal healthcare journeys in these ways.»

Article written by Bill Siwicki



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