Atrium Health’s Sanger Heart and Vascular Institute implemented a care experience platform to enhance the postoperative recovery process for cardiac patients. The platform, proposed by health IT vendor Carium, aimed to provide a complete ecosystem for virtual care and improve patient outcomes.

Previously, patients faced uncertainty and anxiety during their recovery due to a lack of expert guidance at home. Additionally, collecting reliable data for post-surgery decision-making was a challenge, as patients had to manually record and report information. The care experience platform addressed these issues by enabling patients to remain connected with their care teams and providing valuable patient data to improve clinical decision-making.

The platform facilitated stronger patient-provider relationships and improved the overall patient experience. Patients were provided with a digital health kit that included connected devices to monitor blood pressure, weight, pulse, and activity levels. These biosensors collected real-time data, allowing care teams to personalize treatment plans based on patients’ specific needs. The platform also streamlined operations, reducing administrative tasks for providers and ensuring a steady flow of biometric data between patients and providers.

The implementation of the care experience platform resulted in significant improvements. Atrium Health’s Sanger Heart and Vascular Institute reduced 30-day readmissions by 40% and the average length of stay by a day. The mortality rate for coronary artery bypass grafting was nearly zero for patients in the virtual care program, compared to the national average of 2.5%. Patient engagement increased, as they had access to immediate support through calls or text messages.

Article written by Bill Siwicki



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