«Providing a positive patient experience is not something that hospitals can take for granted. They must emphasize compassionate care as much as advanced technology.»

«What makes a smart hospital? Last month, Newsweek published its list of the world’s best smart hospitals, which was based on a survey that included recommendations from national and international sources. The survey covered five categories: digital surgery, digital imaging, AI, telehealth and electronic health records (EHRs). But it’s important for health care leaders to keep in mind that there’s another category to measure, and it’s the one that matters most to patients: the patient experience. Hospitals have to consider how all of that technology impacts consumers’ lived experience of health care. That includes patients, their loved ones and caretakers.»

Article written by  Helen Riess